Wholesale Ordering Information

Ordering Information

• As a wholesale company, we require all wholesale customers to submit a tax-exempt number prior to receiving our catalog or placing orders. Customers should be prepared to provide documentation of their sales tax license upon request.

• All orders require a $300 minimum for new orders and a $150 minimum when reordering.

• Items ordered must be in multiples of each item’s minimum requirement. If the minimum for an item is not ordered, it will automatically be adjusted to the next minimum amount.

• To help manage your order, we provide a stock status for each item. An item with an ETA is currently on backorder and will arrive at PBK approximately on the date listed.
• All prices listed are in U.S. Dollars (USD) and are subject to change without notice.

Shipping Information

• We only ship wholesale orders within the United States. Free and discounted shipping is only available in the continental United States.
• Orders are typically shipped within 7-10 business days.
• Orders will ship when there is at least $50 in available items.

• A specific ship date for your order can be selected during checkout. Multiple ship dates may also be selected during checkout.

• Seasonal and new items may not be available immediately. An item with an ETA is currently on backorder and will arrive at PBK approximately on the date listed.

• Backorders with estimated ship dates will be shipped within 2–6 weeks.
• All shipping costs are the responsibility of the customer and are determined by the weight, dimension, and destination of the package. Shipping costs will not exceed 15% of the total order.
• A $50 surcharge will be applied to any shipments requiring lift gates or orders that qualify for LTL truck shipment with a request to ship Parcel Post.

• Items shipped within the continental U.S. are shipped UPS Ground from Lancaster, PA unless specified otherwise by the customer. UPS does not ship to PO boxes. Customer may be responsible for charges on requested re-routes.

• Wholesale Store Pickup is also available from our showroom located in Lancaster, PA. If you select Wholesale Store Pickup as your shipping method, we will contact you within 5-7 business days to pick up your package of in stock items.

• For orders shipped to Alaska and Hawaii:

  • minimum shipping is $300. Backorders under $300 will be canceled.

  • Alaska and Hawaii Class Act Shipping Freight: Freshman 30%,  Sophomore 25%, Junior or above 20%. (Non Class Act member shipments billed at standard freight)
  • Items are shipped via United States Postal Service from Lancaster Pa. Customer may be responsible for charges on requested re-routes.

Cancellations, Damages, and/or Returns

• Orders may be cancelled by contacting our customer service department via phone or email. If the order status has reached “Processing” it can no longer be cancelled. Cancelled orders may be subject to a 20% restocking fee.

• If your backorder falls below $50, it may be cancelled without notification.

• Any shipping errors or damage claims must be reported by calling our customer service department no more than 10 days from the date the product is received. Please retain all packaging material until the damage claim is resolved.

• Return requests need to be authorized by calling our customer service department for an RA number prior to returning any product. Returned orders may be subject to a 20% restocking fee.

Payment Information

• Credit Card

  • We accept Visa, Mastercard, American Express or Discover.

  • Your credit card will be charged only when the items are shipped.

  • To ensure a quick and easy checkout process, we pre-authorize a charge that includes your order total and a shipping estimate. The shipping price quoted upon checkout is 15% of the order total. Actual shipping costs are calculated when the order is processed and will not exceed the estimated 15%.

  • Every bank or credit card company handles pre-authorization charges differently. We cannot estimate the length of time it will take to remove a pre-authorization from your card.

• Terms

  • A review from our accounting department is needed for approval of terms. Please note that this review period may delay shipping of the order 1 – 2 days.

  • Returned Checks - $35 will be added to your account for any returned or stop payment checks.

  • Late Payments - Late charges of 1.5% per month (18% APR) will be added to all past due invoices.

  • Collection Fees - If a customer account is forwarded to a collection agency, all additional legal or collection fees incurred will be the responsibility of the customer.